The update rolled out last night, and they posted a big run down of patch notes over on Reddit. Players have been sorted out into categories: those in category “A” were unable to even login to the game as their inventory was drained, while those in category “B” lost loot but could still play. The patch targets those in group “A” first. Here are the important bits regarding the restorations.
All items, regardless of rarity, that were equipped at the time of your inventory wipe will be restored. All Legendary items that were in your inventory. For non-Legendary items: 20 previously acquired items that were in your inventory, with first prioritization based on rarity (descending from Epic rarity) and second prioritization based on date acquired. All fully completed Accolades will be restored if you previously reached the final tier of said Accolade. Interim tiers and progress towards any tier of an Accolade cannot be recovered. Please keep in mind that we may not be able to restore every single lost item with 100% accuracy, but we are doing our best to make sure the most valuable items are accounted for.
They’re monitoring this update, and if it works they’ll update the “B” team’s characters as well. I hope it restores the confidence of the community. The loss of all that effort is one thing, but the shaky start and lack of complete restoration would probably keep me from even starting the game in the first place. I fear accidental game wipes more than I fear heights (a bit), the dark (not at all), and those cats that like to jump and screech whenever I’m fleeing a serial killer and/or alien (I’m screaming while writing this).